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F.A.Q
Answers to the most frequently asked questions about our products, orders, and delivery.
Sizing and Fit
Click on ‘Size Chart' on each item’s page to view our conversion chart. We also provide model measurements. For more information, do not hesitate to contact us at Contact@modestories.com
Size charts are in each product page to guide you and help you find the best fit.
If your measurement falls between two sizes, choose the larger size.
If you don't find the answer to your question, feel free to contact us; we'll be happy to assist you.
Our size charts are carefully crafted to provide accurate measurements for each garment. However, slight discrepancies may occur due to variations in fabric stretch, design, and manufacturing processes. We recommend using the provided measurements as a guide alongside your own body measurements for the most accurate fit.
Yes, we strive to provide inclusive sizing options to accommodate a diverse range of body types. Our collections may include petite, regular, and plus sizes, depending on the item.
Exchanges and Returns
All orders placed after 10 am GMT+1 will ship out within 3-5 business days. All orders placed on Friday after 10 am GMT+1 will ship out the following week.
If you still haven’t received your order after 10 days, please reach out to us at contact@modestories.com so we can help you out.
Your orders will go out via standard domestic economy shipping.
We’re a small business, and we take additional precautions to keep our team safe and healthy at our fulfillment center. While we try to ship all packages out within 3-5 business days, our standard monthly fulfillment timelines may be delayed by up to 10 business days. We appreciate all the love and support as we work to get shipments out as quickly as possible with everyone’s safety in mind.
Current domestic shipping:
- Standard (5-7 business days)
- Expedited (2-3 business days)
International orders are going to take a little longer to get to you. All international carriers are experiencing a general slowdown across the board regarding both shipping and tracking information, though the majority of packages are being delivered on schedule.
Delivery times depend on the destination country. An estimated delivery time and cost will be displayed during checkout. There is no guaranteed delivery date for orders sent via postal services. Delivery dates quoted at checkout are an estimation only. During busy periods, deliveries may take a little longer. Occasionally circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.
In the unlikely event that you receive a defective or incorrect item, please contact our customer service team immediately. via Instagram our our email - Contact@modestories.com
We will promptly assist you in resolving the issue by arranging for a replacement or providing a refund, depending on your preference and the availability of the item.
If your package is lost or damaged during shipping, please contact our customer service team, and we will work with our shipping partners to resolve the issue promptly. We may offer a replacement or refund, depending on the circumstances and the availability of the items in your order.
Other
At Modestories, we are committed to the highest ethical standards and legal compliance in all aspects of our business and product supply chain. We only work with suppliers and vendors who we believe in and share our commitment to sustainability, accountability and transparency.
All of our warehouse and factory workers are ensured fair wages, safe environments and healthy working conditions.
Proudly, our items is ethically produced in factories located in Morocco. We work closely with our manufacturing partners to ensure that our garments are made under fair labor conditions and in compliance with local labor laws and regulations.
We are committed to using high-quality materials that are both sustainable and comfortable. Our clothing is crafted from a variety of materials, including organic cotton, recycled polyester, TENCEL™, and other eco-friendly fabrics. Detailed information about the materials used in each garment can be found on the product page.
Yes, sustainability is a priority for us. We strive to minimize our environmental impact by using eco-friendly materials, implementing responsible manufacturing practices, and reducing waste throughout our production process. Additionally, we are continually exploring innovative ways to further improve the sustainability of our products and operations.
Modestories Wear and Care®
Quality control is an integral part of our production process. We conduct thorough inspections at every stage, from fabric sourcing to final garment assembly, to ensure that our clothing meets our stringent quality standards. Additionally, we welcome customer feedback and continually strive to improve the quality of our products based on their input.
We are committed to minimizing waste in all aspects of our operations. Our production process is designed to optimize material usage and reduce excess waste. We also prioritize recycling and responsible disposal of any unavoidable waste generated during manufacturing.
At this time, our production facilities are not open to the public. However, we are transparent about our manufacturing practices and welcome any questions or inquiries you may have regarding our production process.
Working Hours
Our customer service is available Monday to Friday, 9am to 5pm (GMT+1).
Need assistance with products, shipping, returns, sizing, release dates, or anything else? We're here to help!
For fast answers, you can also reach out to us on Instagram at @modestoriesofficial